Refund Policy
Last updated: January 5, 2026
At Kerabie, we want you to be completely satisfied with our chat-as-a-service platform. This refund policy outlines the terms and conditions under which refunds may be requested and processed for our subscription plans and add-ons.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for first-time subscribers to our paid plans (Basic, Pro, and Enterprise).
Eligible Plans:
- • Basic Plan ($9/month or $100/year)
- • Pro Plan ($29/month or $300/year)
- • Enterprise Plan (Custom pricing)
Conditions:
- •Request must be made within 30 days of your initial subscription date
- •Applies only to first-time subscribers of each plan tier
- •Valid for both monthly and annual subscriptions
- •Full refund of the subscription fee paid
Annual Subscription Refunds
For annual subscriptions, the following refund terms apply:
Within 30 days:
Full refund of the annual subscription fee
After 30 days but before 6 months:
Pro-rated refund for the remaining unused months, minus a $50 processing fee
After 6 months:
No refund available
Monthly Subscription Refunds
Monthly subscriptions are charged on a recurring basis:
- •Full refund available within 30 days of first subscription only
- •No refunds for renewal charges after the first month
- •You may cancel at any time to prevent future charges
- •Access continues until the end of the current billing period after cancellation
Add-ons and Extra Services
Add-ons purchased separately or with your subscription have specific refund terms:
Included Add-ons:
- • Extra Conversations (50-1000 per month)
- • AI Agent Top-ups (100-500 conversations)
- • Extra Seats (10 team members)
- • Additional Websites
- • Remove Branding option
- • Success Manager Hours (Enterprise)
- • Custom Integration Development (Enterprise)
Refund Terms:
- •Unused add-ons may be refunded within 14 days of purchase
- •Partially used conversation credits are not refundable
- •Custom integration development fees are non-refundable once work begins
- •Success manager hours are refundable for unused, unscheduled time only
Non-Refundable Items
The following items and circumstances are not eligible for refunds:
- •Free plan (no charges apply)
- •Renewal charges for monthly subscriptions after the first 30 days
- •Used conversation credits or AI Agent interactions
- •Accounts terminated for violation of Terms of Service
- •Services already rendered (custom training, onboarding, etc.)
- •Downgrade differences (no partial refunds when switching to a lower plan)
How to Request a Refund
To request a refund, please follow these steps:
- 1.Contact our support team at support@kerabie.com
- 2.Include your account email, subscription plan, and reason for refund request
- 3.Our team will review your request within 2-3 business days
- 4.Approved refunds are processed within 5-10 business days
- 5.Refunds are issued to the original payment method used
Priority Support: Pro and Enterprise customers receive priority handling of refund requests through our live chat support.
Refund Processing Times
Credit Card
5-10 business days after approval
PayPal
3-5 business days after approval
Bank Transfer
7-14 business days after approval
Enterprise (Invoice)
15-30 business days after approval
Note: Processing times may vary depending on your financial institution.
Cancellation vs. Refund
It's important to understand the difference:
Cancellation:
Stops future billing but you retain access until the end of your current billing period. No refund for the current period.
Refund Request:
Returns your payment and immediately terminates access to the service, subject to the eligibility criteria outlined in this policy.
Questions About Our Refund Policy?
Our support team is here to help you understand our refund policy and assist with any requests.
Email: support@kerabie.com
Pro & Enterprise customers: Use priority live chat support in your dashboard
This refund policy is subject to change. We will notify active subscribers of any material changes at least 30 days in advance via email. Continued use of the service after changes constitutes acceptance of the updated policy.