Support that keeps up
with your product
Chat with trial users inside your app, let AI answer the questions you keep getting, and turn bug reports into tickets with an owner and a deadline.
Can I invite my teammate during the trial?
Yes. Open Settings, then Team, and send an invite. Trials include every seat.
Jane Smith · jane@example.com · answered by the AI agent
Every chat arrives with a name and a plan
Pass the logged-in user to the widget and your team sees who they are talking to, with no asking for an email address first.
- Name, email and your own user id on every chat
- Past conversations stay with the person
- Works on any front end, in two script tags
<script>
window.KERConfig = {
widgetKey: "wk_yourkey_here",
user: {
name: "Jane Smith",
email: "jane@example.com",
userId: "user_123"
}
};
</script>
<script async
src="https://cdn.kerabie.com/widget.js">
</script>A support desk that grows with your product
50
Free conversations a month
3
Free seats for your team
14 days
Pro trial included
API
And webhooks for your own tools
Bug reports become tickets with a clock
When a chat turns into something that needs engineering, make it a ticket with a priority, an owner and an SLA timer, so it does not sit in the inbox.
- Priority, status and assignment
- SLA timers with alerts before a ticket goes over
- Internal notes your customer never sees
Tickets
Every request, from any channel, with an owner and a clock.
Open tickets
4
right now
Unassigned
2
need an owner
Breaching SLA
1
act now
Avg. resolution
3h 12m
-18% this week
KB-2041WhatsApp
Refund not received for order #4821
Marcus Johnson · 4m ago
KB-2040Widget
Cannot connect WhatsApp number
Priya Nair · 12m ago
KB-2039Email
Change billing email on account
Tomás Rivera · 1h ago
What a SaaS team needs from support
The tools that matter once real customers depend on your product.
Identified users
See the name, email and user id of the person in every chat, and keep their history in one place.
AI agent from your docs
Answers repeat questions around the clock from your knowledge base, and hands over when it is not sure.
Tickets and SLAs
Priorities, owners and response timers for anything that needs more than a quick reply.
Knowledge base
Help articles power search, the widget and the AI agent, and show you what customers could not find.
API and webhooks
Read and write conversations from your own code, and get a webhook when something happens.
Automations
Route chats, send greetings, tag by topic and close idle conversations without lifting a finger.
Know what customers keep asking
First reply time, satisfaction and where conversations come from, by week, so you can fix the product where it hurts most.
- Median first reply and satisfaction
- Conversations and tickets by channel
- Spot the questions worth an article
First reply
1m 42s
↓ 38%
CSAT
4.8
96 rated
Conversations handled
412 ▲ 12%
Where they reach you
Start free, scale with your users
Priced by conversations per month. A 14-day Pro trial is included.
Free
For new businesses just getting started.
Conversations
50 / mo
Agents
3
AI replies
None
Channels
2
- Live chat widget
- 50 conversations / month
- 3 agent seats
- 2 channels (WhatsApp or Instagram)
- Basic inbox & ticketing
- React Native SDK & API keys
- WhatsApp store bot
- 20 store products
- Knowledge base (up to 10 articles)
- AI chatbot
- Remove branding
- Advanced analytics
Basic
For growing businesses that need more conversations.
Conversations
200 / mo
Agents
10
AI replies
50
Channels
3
- 200 conversations / month
- 10 agent seats
- 3 channels
- AI chatbot (50 automated replies)
- Live visitors list
- Basic analytics
- Office hours & auto-replies
- React Native SDK & API keys
- WhatsApp store bot
- Unlimited store products
- Knowledge base
- Remove branding
Pro
For teams that run customer support seriously.
Conversations
5,000 / mo
Agents
25
AI replies
100
Channels
Unlimited
- 5,000 conversations / month
- 25 agent seats
- Unlimited channels
- AI chatbot (100 automated replies)
- WhatsApp store bot + payments
- Unlimited store products
- Advanced analytics & reports
- Webhooks & REST API
- Remove branding
- Automations & campaigns
- Knowledge base
Enterprise
Custom volume, dedicated support, and white-label options.
Conversations
Unlimited
Agents
Unlimited
AI replies
Unlimited
Channels
Unlimited
- Everything in Pro
- Unlimited conversations
- Dedicated infrastructure option
- White-label / custom domain
- SSO & advanced permissions
- Dedicated success manager
- SLA + 24/7 priority support
- Custom integrations
- Invoicing & PO support
- Volume discounts
All plans include SSL, 99.9% uptime SLA, and email support. No card required for the free plan.
Pass the logged-in user in the widget configuration with their name, email and your own user id. Your team then sees who they are talking to, and the conversation history stays with that person.
Support for every kind of team
Kerabie fits more than one way of working. See how it looks for others.
Vibe coders and solo founders
Live chat, an AI agent and tickets for apps built with AI coding tools, installed with two script tags.
Read moreOnline stores
Web chat, WhatsApp and Instagram in one inbox, with AI that answers shipping and returns questions.
Read moreMobile apps
In-app chat, push replies and calls for React Native and Flutter apps.
Read moreAgencies and freelancers
A separate workspace for each client, one mobile app to switch between them, and a plugin for WordPress sites.
Read moreAlso see live chat, live calling, the knowledge base and how Kerabie compares.
Plug kerabie into
the stack you
already run
Reply to WhatsApp messages from your inbox
Manage Instagram DMs alongside website chat
Handle Facebook Messenger conversations
Live Chat
Embed a widget on any website in one line
Turn support emails into tracked tickets
WordPress
Install via our WordPress plugin, no code
Paystack
Collect payments inside WhatsApp conversations
Mobile SDK
Embed support chat in any React Native app
Start replying faster
this afternoon
Free forever for your first 500 conversations. Live in ten minutes.